| Payment Terms and Orders | ||
| All orders are placed by customer under contract and payment must
be received at time of order by NSL prior to NSL's acceptance of an order.
Unless otherwise specified at time of order by customer, NSL may ship and
invoice parts of an order separately. All orders are subject to cancellation
by NSL, at NSL's sole discretion. Our service area is limited to the United
States. We CAN NOT ship outside of the United
States. We also WILL NOT ACCEPT any credit
card issued outside of the United States. If you place an order
online and use a foreign issued credit card, your order will be cancelled
and the amount of the original charge to your credit card will be refunded
back to your card's account. Additionally, we will not be responsible for
any loss to you due to a difference in exchange rate that may occur between
the time of the charge and the time of the refund. |
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| ABout our Pricing: How to save the most at NSL | ||
Many items we sell fall under
a manufacturer's advertising price policy which limits the amount of discount
we can offer online to the general public. |
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When shopping on our website, |
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An Online Account is not required to receive our Maximum Discount Prices over the phone or in person. |
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| NSL Online Buyers Club Account | ||
| Our best price for some items is lower than
the price we are permitted by the manufacturer to publicly advertise. By
requiring a password to log-in, the connection to our website is now private
and no longer public. This allows our shopping cart to provide logged-in
users our Maximum Best Discount Prices online for all items we offer.
If you have previously purchased from us online, over the phone or in person, your membership may already be set up. To find out, call us or go to Retrieve password via Email. If you are new to NSL, Click Here to Learn How to Get Your Account > **Membership is not required to receive our Maximum Discount Price in person or over the phone. Updating or Editing Your Personal Information: Once your account is created, you can edit all personal information online, at time of checkout, except for the name on the account. If you need to change or make a correction to the name on your account, please call us. |
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| Fraud Protection | ||
| ALTERNATE SHIPPING ADDRESS: To help protect you against
unauthorized use of your credit card, we verify the shipping address of every
order. If you require your order to ship to an address other than your billing
address (the address where your credit card statements are mailed)
the alternate shipping address must be on file with
the issuing bank of your credit card. You may call your credit
card company and have them add an alternate shipping address to your credit
card account. Please note that some banks will not allow an alternate address
to be added to a debit card account. For additional help and other options
available to confirm and approve the use an alternate shipping address, please
call us. |
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| Secure Checkout | ||
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| Shipping Charges, Taxes, Title, Risk | ||
| All orders valued at $100.00 or more
are shipped "Adult Signature Required". You must sign for your package at time of delivery. Your package will not be left unattended on your doorstep without your signature. U.P.S. or Common Carrier Freight We ship most orders U.P.S. Small Package however some items may require shipping by way of common carrier freight. If your order can not ship by way of U.P.S., an NSL Sales Team member will contact you upon receipt of your order to discuss other shipping options. Shipping and handling are additional unless otherwise expressly indicated at the time of order. Title/Risk Loss or damage that occurs during shipping by a carrier selected by NSL is NSL's responsibility. Loss or damage that occurs during shipping by a carrier selected or arranged by the customer is the customer's responsibility. Sales Tax If your order is shipping to an address within the Commonwealth of Pennsylvania, your order will be charged the appropriate amount of sales tax unless you provide NSL with a valid and correct Pennsylvania Sales Tax Exemption Certificate applicable and prior to your purchase of product. If you have previously provided us a valid PA Sales Tax Exempt form, you must be Logged-In to avoid having our cart add sales tax to your online order regardless of if the items are labeled "BUY NOW" or "BUY NOW FOR LESS". Click here to download a Pennsylvania Sales Tax Exemption Form. |
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| Shipping Services | ||
| Our shipping department ships Monday through Friday.
We CAN NOT process or ship orders on Saturdays, Sundays
or Holidays. Orders placed online during a time when we are closed
will be entered and processed on the first day we return and are open for
business. |
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| Estimated Small Package Ship Time | ||
| We make every attempt to ship all STOCK
ITEMS within (2) business days or less. Standard ground service averages
1-5 business days in transit. Please note that STOCK ITEMS can at times sell
out and be temporarily out of stock. SPECIAL ORDER
Items are items that we typically do not have in stock and must special
order from the manufacturer in order to fill your order. Once we receive
the special order item(s) in our warehouse, we typically ship them out within
(1) business day of our receipt using the shipping service you have selected
when placing your order. |
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| Small Package Expedited Services | ||
| IMPORTANT: NOT ALL EXPEDITED SHIPPING SERVICES ARE AVAILABLE
TO ALL ZIP CODES. IF YOUR ORDER IS TIME SENSITIVE, WE HIGHLY RECOMMEND THAT YOU CALL IN YOUR ORDER DURING NORMAL BUSINESS HOURS. We can only verify availability and provide you an exact ship date in person or over the phone. Though we make every attempt to ship expedited orders within (1) business day, we can not guarantee the exact ship date of any order placed ONLINE including orders where expedited shipping is requested. No refunds will be provided for any fees charged for expedited shipping of orders placed online by the customer for items that are temporarily out of stock and do not ship within (1) business day from the date the order was placed online. Items temporarily out of stock will be shipped the expedited method purchased when the items are received at our warehouse from the manufacturer. For items that exceed 90lbs, expedited shipping may not be available as the items may require shipping by way of common carrier freight. If your order can not ship as requested, an NSL Sales Team member will contact you upon receipt of your order. NEXT DAY, 2ND DAY, 3RD DAY SERVICES Expedited services offered online are based on "Business" days. If we receive your online order on a Friday, then the next business day is Monday. We can not process or ship orders on Saturdays, Sundays or Holidays. Our cut-off time for same day expedited shipping is 2:00PM EST Monday - Friday. SATURDAY DELIVERY Saturday delivery service CAN NOT be specified or selected within our shopping cart. Please call to place your order that requires an expedited Saturday shipping service. |
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| Common Carrier Freight | ||
| Common Carrier Freight (usually tractor trailer type trucks) is used for packages that exceed either the weight or physical size limits of UPS or FED EX standard small package services. There are currently no delivery time options or guaranteed times for freight delivery services. As a general rule, freight delivery times can vary from 1 - 10 days depending on the destination. | ||
| Stock Items | ||
| Except for in the instance when a stock item is temporarily out
of stock, all stock items typically ship within (1-2) business days. |
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| Special Order Items | ||
| You will be charged at time
of order for any special order item.
Typically if the manufacturer has the item in
stock, the estimated time to arrive at our warehouse is 7-14 days. All orders
for special order items are ordered under contract and that once submitted,
special orders may not be cancelled and no refund will be provided except
for in the instance where the manufacturer's estimated ship date to NSL exceeds
(8) weeks. NSL will notify customer as to the manufacturer's estimated ship
date of any special order item where the manufacturer's estimated ship date
to NSL may exceed (14) days. If the manufacturer of the special ordered item has the item in stock and the manufacturer is willing to drop-ship the item directly to you, then the delivery time to your location may be as fast as if we had the item in stock and shipped it to you from our warehouse. If the manufacturer has the item in stock however will not drop ship the item directly to you, delivery time of your order will be slightly delayed. The average time required for an item to be shipped from the manufacture and then received at our warehouse is typically 7-14 business days. Special orders received at our warehouse ship within (1) business day from the date we receive them from the manufacturer. Special order items that are custom built or built to order may take several weeks from the time an order is submitted until the time the manufacturer can ship. This is particularly true for some wood box speakers, custom trussing, custom cases, custom audio snake cables and all other items that are custom configured or assembled. Prior to ordering a custom built or built to order item, we suggest you call or email us for availability and estimated delivery time. |
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| Damaged, Defective or Incorrectly Shipped Items | ||
| All shortages or damages must be reported to NSL within (5) days
of your receipt of the item(s). NSL will cover all of the shipping costs
involved in returning and re-shipping any and all incorrectly shipped, defective
or damaged items using the same shipping method and service used for the
original order. Damaged or defective item(s) are usually replaced. However,
the final decision to repair or replace any item, particularly custom built
items, is solely made by the manufacturer of the item(s), not Northern Sound
& Light. |
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| Warranty | ||
| All warranties are with the manufacturer. NSL itself does not give any warranty, expressed or implied, including merchantability or fitness of any product for a particular purpose. | ||
| Return Policy | ||
| ALL SHORTAGES OR DAMAGES MUST BE REPORTED TO NSL WITHIN (5)
DAYS OF YOU RECEIVING THE ITEM(S) If an item was incorrectly shipped, is defective or was damaged in shipping. NSL will send it's carrier to to pick up the item at the customer's location where the item was originally delivered and return the item to NSL at no cost to the customer. Customer must make the item available to NSL's carrier for pickup within (3) business days from the date the shortage or damage was reported by the customer to NSL. Upon NSL's receipt and inspection of the returned item, NSL will replace or repair/restore the item to factory specification and return ship the item using the same shipping method, (ground, 2nd Day, 3rd Day, etc), as the original order at no charge to the customer. Damaged or defective items are typically replaced. However, the final decision to repair or replace any item, particularly if the item was custom built, is solely made by the manufacturer of the item, not Northern Sound & Light. Refunds for products or charges for the original shipping services will not be provided for incorrectly shipped, defective or damaged items. Except for in the instance where an item was incorrectly shipped, is defective or was damaged in shipping, the following applies: All items are subject to a minimum restocking fee of 15% (the exact percentage may vary depending on the manufacturer of the item), or $10.00 whichever higher. Customer is responsible for all shipping expenses to return merchandise to us or to the point of origin. Returns will be refunded, less any assessed restocking fees and shipping charges, within (30) days of our receipt of the returned merchandise. All Returns All returns must be pre-approved. Upon approval, the return will be assigned a Return Authorization Number. This number must be visible on the returning package(s). No returns will be authorized and accepted for any reason after (30) days from the invoiced date of purchase. All returned items must be returned with all accessories and all original factory packaging. Items missing accessories, factory packaging or that have sustained damage while in the possession of the customer, will be assessed a restocking fee to cover our cost to restore or, depending on the extent of the damage, replace the item. ------------------------------------------------------------------------ The following items are NOT RETURNABLE FOR ANY REASON: Built-to-Order or Custom Configured Items (including but not limited to wood and ATA Racks & Cases, Custom Snakes and Cables, most speakers that have a wood enclosure, modified or specially painted items, Built to order Trussing), Close Out or Discontinued Items, Items purchased on Bids or Contracts (including Purchase Orders), Personal Items (including but not limited to in-ear buds and headphones), Replacement parts (including raw speakers and drivers), Software, Special Order Items (Items that we do not typically keep in stock. Drop shipped items are not necessarily a special order item), Training Videos, Used Items. |
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